🔒 Maneluca Secure Payment

At Maneluca®, your security and peace of mind come first. We use industry-leading technology and trusted payment partners to ensure every purchase is safe, private, and protected.

✅ Safe Checkout

All transactions are encrypted using SSL (Secure Socket Layer) technology, which safeguards your personal and payment details from unauthorized access. When shopping with us, you’ll always see the secure padlock in your browser.

✅ Multiple Trusted Payment Options

We accept a wide range of secure payment methods, including:

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  Major credit and debit cards (Visa, Mastercard, American Express, Discover)
  
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  PayPal
  
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  Shop Pay
  
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  Apple Pay & Google Pay
  
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  Other region-specific trusted payment providers
  

✅ Fraud Prevention

To protect our customers, all payments are verified through fraud detection systems. Suspicious or unauthorized activity is blocked automatically, ensuring only legitimate transactions are processed.

✅ Data Privacy

We never store your full payment details on our servers. Your sensitive information is handled only by certified payment providers that comply with PCI DSS (Payment Card Industry Data Security Standards).

✅ Buyer Protection

Your purchase is covered by your payment provider’s buyer protection policies (e.g., PayPal or your bank). If there’s ever an issue, you’re backed by additional safeguards.

🚚 Shipping & Delivery Policy

Processing Time

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  Orders are processed within 1–2 business days (excluding weekends and holidays).
  
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  You will receive a confirmation email with tracking details once your order has shipped.
  

Shipping Rates & Delivery Times

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  Standard Shipping (3–7 business days) – Calculated at checkout.
  
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  Express Shipping (1–3 business days) – Available in select regions.
  
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  Free shipping may be offered during promotions and will be clearly displayed at checkout.
  

Order Tracking

You will receive a tracking number via email once your order is fulfilled. Please allow up to 24 hours for tracking information to update.

International Orders

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  We currently ship to the U.S., Canada, U.K., and EU.
  
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  International shipments may be subject to customs duties, taxes, or fees upon delivery. These charges are the responsibility of the customer.
  

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our support team at support@maneluca.com within 7 days of delivery. We will assist you in resolving the issue quickly.

🔄 Return & Refund Policy

We want you to love your Maneluca products! If for any reason you’re not satisfied, here’s how returns work:

Returns

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  Returns are accepted within 30 days of delivery.
  
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  Products must be unused, unopened, and in their original packaging.
  
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  To start a return, email support@maneluca.com with your order number. We’ll provide instructions and a return shipping label if applicable.
  

Refunds

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  Once your return is received and inspected, we’ll send you an email confirming approval or rejection.
  
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  Approved refunds are automatically applied to your original payment method within 5–10 business days.
  

Exchanges

At this time, we only replace items if they are defective or damaged. Please contact us at support@maneluca.com to arrange an exchange.

Non-Returnable Items

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  Gift cards
  
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  Final sale or promotional items
  
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  Opened or used personal care products (due to hygiene reasons)